Now that you have effectively given the MBA to a member of your team, see past blog for steps to the MBA, whether they achieved the desired outcome or not, it’s time to give feedback, see past blog for the importance of giving feedback.
I could write a newsletter about feedback, why managers are bad at it, why is it so important to give, but in this blog I want to write about ‘how to’ give feedback. I don’t have the space to cover both positive and negative feedback, so I’m only going to write about positive feedback. I’ll write about what to say when you don’t get the desired outcome later this week.
I like to call positive feedback, Public Praise. Because it should be done with co-workers within ear-shot so they can learn from and possibly duplicate the action. Also, it’s a great way to build the esteem of the person receiving the praise. Keep in mind, I’m not saying you have to be a cheerleader and embarrass the team member, but it should be done in the open.
Steps to the Public Praise
- First, tell the staff member what they did well and say thank you.
- Ask, “What did you like about what you did?” Or, “What did you learn about what you did?” The objective is to get them talking.
“What else?” Get them to dig deeper.
“What else?” Asking twice will get them to look at themselves.
- Ask, “If you were to do it again, how would you do it differently?” You’re looking for a possible new and creative approach.
- Finally, remind them again of what he or she did well and say thank you.
Just like the MBA, all of the steps must be done and done in order. Also, you must remember to ask “What else?” twice after asking “What did you like about what you did?” The reason is, by doing this, you are making them aware of what they did, you’re getting them to look at everything they did.
Notice that the steps are mostly questions? The average manager thinks, to give feedback, they must do all the talking. In reality, if you’re doing it right, the team member does all the talking, your job is to ask the questions and listen.
In a few weeks, I’ll write about the feedback you must give when the desired outcome is not reached. I call it, “Confronting Non-Performance.”
Hope you can attend, “Effort & the Role of Leadership” Open Seminar coming January 18th and 19th in Minneapolis.
Now available for purchase, “7 Slight Edges to Keeping Your Customers” webinar recording. For $197.00 you can train your entire staff.