Training Tool, Free for You
Which are you providing, Quality or Exceptional customer service? What’s the difference between the two?
From Gorman Business Consultants is the leader in helping you keep the customers you have. Our process of the ‘7 Slight Edges’ will give your entire team the skills to help ‘create a customer’ for your company.
Please accept this FREE great training tool.
Quality Customer Service vs. Exceptional Customer Service;
In this 25 minute audio and power point presentation you will learn the difference between Quality Customer Service and Exceptional service. Why Quality service is more cost effective, creates a positive work environment and gives you a better competitive edge. I’ll show you how exceptional service may actually hurt your business because it is the necessary evil.
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Here are some of my recorded webinars for purchase!
Time Management Matrix; $197.00
In this 60 minute audio and power point presentation you will learn where your time goes. Pin-point what are your greatest time wasters? Identify what are the things only you can do. And what are the things other people can do.
7 Slight Edges to Keeping Your Customers; $197.00
In this 63 minute audio and power point presentation the participants will learn the seven seemingly little things they can do to keep the customers you have and grow from the inside out. Learn how to Ask Affirming Questions, see the Big Picture, practice good Economics, Be of Service and much, much more.
Effective Communication for Leaders; $197.00
In this 1 hour and 45 minutes audio with power point presentation the participant will gain insights to what makes an employee engaged, how to understand the employees’ competency and maturity level and how use a logical, repeatable communication tool to ensure desired outcomes.
Leading Service Teams; $197.00
In this 1 hour and 45 minutes audio with power point presentation the participant will gain insights into how to coach and communicate the service message to your customer service providers. You will be able to paint big pictures for your team so they know they can ‘create a customer’ for their company. Understand your team members’ maturity level and how to ensure desired, creative outcomes.
All recordings have unlimited use and come with Facilitator Notes.