When I graduated from the University of Minnesota in 1986 I thought my future was going to be in the real estate business. My first sales position was with a company that believed heavily in training their employees. I was able to see all the greats—Zig Zigler, Brian Tracy and Tony Robbins to mention a few. I remember sitting in the training sessions and thinking, “I can do that. I have a few good ideas in my head, I could be a trainer.”
All of that great training wasn’t enough to help me succeed in an industry I had no interest being in. By 1988 I was politely and professionally asked to leave the company. They asked me to leave because I was terrible at the job—and that was the beginning of my training career.
For the past 27 years I have worked with companies from up and down the Americas, I have traveled back and forth to West Africa and Russia. And if I didn’t go there, they came to Minnesota to see me. I worked with companies from South Africa, China, and Indonesia.
I worked with and studied companies that were thriving by holding on to their customers and growing their revenues from the inside. Throughout the years I have seen what it takes for a company to deliver the best in customer service.
As the owner of Gorman Business Consultants, I am an expert in helping companies create a strategy to keep the customers they have, engage their employees and develop a culture of service. I do this with in-person training sessions, webinars, podcasts and published blogs. I am a true product of the product—I’m committed to your success.
By using the 7 Slight Edges, the little things that make a big difference, companies will take a new approach to the level of service they provide to their customers. It’s about quality customer service and not exceptional service that will make you the leader in your industry and help you grow at twice the rate of your competition.