“Are You Efficient or Effective? Is There a Difference?”

Leaders today must be both efficient and effective to reach company and department goals, to engage employees, to retain more customers and to reduce employee turnover.

Finding someone, anyone who can be both is a rare find, it’s like finding Bigfoot.effective-communication

Most managers, usually excel at one. It may be they are efficient and great at meeting deadlines. But the problem maybe the leader uses a risk or reward style of motivation. If all is going poorly, the threat of working late. If all is going well, pizza Friday. Continue reading

“Segmenting; Build Mental Toughness and Improve Your Time Management”

There was another terrific interview on the ‘School of Greatness’ podcast with Lewis Howes. ‘School of Greatness’ is a where Howes brings on authors, entrepreneurs and thought leaders to help listeners in their pursuit of greatness.5gm7d7yd1zh5thjzbqm5_400x400

In episode 157, Howes interviews Eric Greitens, author of “Resilience: Hard-Won Wisdom for Living a Better Life” and I have to say it was one of the best Howes has put out—and that’s saying a lot. Greitens is, among numerous other accolades, a bestselling author and a former Navy SEAL. He spends time talking about what he learned while in the Navy and a relationship with another SEAL member.

But most of the time was discussing his book, “Resilience” which I just picked up my copy and will be reading it very soon. In the interview Greitens discusses mental toughness and the tips and tactics we can use to build our own mental toughness.

One of the suggestions from Greitens is segmenting. He uses the example of how sometimes people who suffer from depression cannot find the strength to get out of bed. Greitens says to overcome this or any difficult challenge, you segment the task. Start by moving your toe. Then wiggle your foot. Then sit-up in bed. Then stand near your bed. As you overcome each segment, you build up the toughness to get out of bed every morning.pic_giant_031015_SM_Eric-Greitens

Why did this episode resonate so well with me? Well, in some application or another, I have used segmenting my entire life. It’s long been written, successful people do the things unsuccessful people aren’t willing to do. When I learned this I immediately decided to focus on the things successful people do. Segmenting has helped me have the mental toughness needed to do these things. Being an author, business owner and marathoner, I have called on my mental toughness many times. It’s been segmenting that has got me over many hurdles. Continue reading

“3 Reasons Why I call Exceptional Service the Necessary Evil”

I call exceptional service the necessary evil for a few different reasons.  First, it’s necessary, ServiceSign.29203237we have to do it, if we don’t, our competition will.  But there are three problems with exceptional service that makes it evil.

It can be duplicated.

Let me paint a picture for you.  If I own an auto repair station, and you own an auto repair shop, and you’re my competition, and you hear part of what I give my customers after doing business with me is a free car wash. Can you start washing the cars of your customers?  Sure you can.  If I hear you’re filling the gas tanks of your customers before you give the car back, can I start filling gas tanks?  Of course I can.  That’s a big problem with exceptional service; it can be duplicated.   Continue reading

“Own Your Time & Energy Mapping ”

About five years ago, I realized we don’t manage time, we own it.  It’s ours, we’re responsible for it. It’s our job to nurture it, to protect it. When we manage something, anything, we tend to use outside forces as excuses for why we mismanage it. The poor economy prevented us from managing our money. We can’t manage our weight because our busy life prevents us from exercising.

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“Five Keys to Owning Your Time & Gaining More Referrals”

imagesAs a title professional referrals are critical to your success, it’s important that you spend the appropriate amount of time gaining referrals.  This is owning your time, doing the things that bring you closer to your goals. When you spend time on unimportant tasks—tasks that don’t bring you closer to your goals—someone else owns your time. Continue reading