“Ten Ideas to More Referrals and Acting with Courage”

“What’s the difference between cold calling and asking for a referral? Cold calling is the hell you go to for not asking for the referral. il_340x270.504988923_mtlo Continue reading


Courage to take Action

Companies that deliver great customer service have courage.  The courage to take action.  They take action on their ideas to deliver great service.  They aren’t afraid to try new and different things to show customers they are important to them.  Too many times I hear companies I work with say things like, “This is just the way our business is.”  Or, “No one else is doing that.”  these types of statements show a lack of courage, they’re rational-lies.  You need to listen to how you, your team, your co-workers are saying.  Are the comments they make reflecting a lack of courage.  Sometimes there are barriers that keep us from going forward and many times these barriers are self-imposed.  It may be the culture of the company or it may be the fear of doing something different.  Either way these barriers must be identified and dealt with.  Remember, courage is not the absence of fear, it’s going ahead despite the fear.

Mark Isaac, mark@gormanbusinessconsultants.com


Upcoming Webinars & Workshops

On September 13th I will be conducting my “Effective Communication for Leaders” webinar from 3:00 pm until 4:30 Central Time Zone.  You will see me with a power point presentation.  Plus, I will send you a handout to follow along.  The fee is $97.00 per connection; this webinar will be $197.00 after the first of the year.  If you can not make the scheduled time, for the same price, you can purchase the recording after I edit it.  Follow this YouTube link to learn more.


Also, on September 13th, I will be conducting my “A Caring Experience” webinar for health care professionals.  the time for this session is 12:00 until 1:30 central time zone.  This is the same training session I have done for Washington HCA, Illinois HCA, Ohio Hospitals Association and dozens of health care facilities across the country.  Pricing is the same as above and you can still purchase the recording once it’s edited.

To go with this, on October 5th and 6th, I will be conducting my “A Caring Experience for Leaders” live workshop in Minneapolis, Minnesota.  During the 2 days you will learn what the ‘7 Slight Edges’ are and how they provide a caring experiences for patients and residents.  Then you will learn ‘real-world’ applications, so you can take what you’ve learned and apply it in your unique environment.  You will also learn how to coach and communicate these insights to your staff.  The fee for the two days is $799.00, which includes lunch, beverages, materials and I can help you with discounted pricing for hotels.

Follow this link to learn a little more, http://www.youtube.com/user/7slightedges#p/a/u/0/frL7YnwaX84

Please contact me if you have questions.

Mark, mark@gormanbusinessconsultants.com 612-308-3065


“Another very important “Slight Edge” is Courage”

Another very important “Slight Edge” is Courage; the courage to take action.  I have seen many companies go through my workshops and do exercises that help them come up with new and different ways to separate themselves from their competition.  They leave Minneapolis with such excitement to go back to their companies to make a positive difference in the company’s level of service.  But then I reconnect with them only to find they have yet to put their ideas into motion.  Sometimes there are barriers that keep us from going forward.  It may be the culture of the company or it may be the fear of doing something different.  Either way these barriers must be identified and dealt with.