“Are You Efficient or Effective? Is There a Difference?”

Leaders today must be both efficient and effective to reach company and department goals, to engage employees, to retain more customers and to reduce employee turnover.

Finding someone, anyone who can be both is a rare find, it’s like finding Bigfoot.effective-communication

Most managers, usually excel at one. It may be they are efficient and great at meeting deadlines. But the problem maybe the leader uses a risk or reward style of motivation. If all is going poorly, the threat of working late. If all is going well, pizza Friday. Continue reading

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“Asking Affirming Questions to Keep Your Customers”

Companies that deliver great service and keep their customers ‘Ask Affirming Questions.’7Slight_Logo

If you ever want to read a really good book some day read, “Awaken the Giant Within” by Anthony Robbins. Robbins teaches us that the quality of our life is based on the questions we ask ourselves–the problem is we ask bad question.

In another great book, “Psycho—Cybernetics”, Maxwell Maltz teaches us there is something in us to help us find the Continue reading