If you ever want to read a really good book someday, read, “Psycho-Cybernetics” by Dr. Maxwell Maltz. In the author teaches that the quality of your life is related to the quality of the questions you ask yourself; if you ask bad questions you get bad answers. He writes that our bodies are designed to look for answers to the questions we ask ourselves, some may call that DNA, some may call it God but, Maltz calls it the servo-mechanism. If you ask yourself, “Why am I always in debt?” Your body is going to answer, “Well, you’re maxed out on your credit cards, you only pay the minimum, and every day on your way to work you stop and get a $4.00 latte. The bad question leads us to non-affirming answers. Affirming questions look for the solution, they typically start out like, “How can I..?” Or, “What can I…?” Instead of “Why am I always in debt?” Ask, “How can I manage my money better?” Companies that deliver poor service and they are faced with an upset customer, ask questions like, “What’s the problem?” Or, “What’s wrong?” These non-affirming questions don’t look for solutions. We need to ask affirming questions, questions that demonstrate that we’re here to help, to look for solutions. People who deliver great service to the customer don’t ask the upset customer, “What’s the problem?” they ask “How can I help?”
Hope you can attend my, "EFFORT & the Role of Leadership" Open workshop. Learn to apply the '7 Slight Edges' manage your time and engage your staff. January 18-19 in Minneapolis, Minnesota. $799.00 includes materials, lunches, snacks and beverages.
Write to find out more; firstname.lastname@example.org