“Can You Be Trusted With the Test of Money?”

The “Slight Edge” of ECONOMICS says to earn more money than we spend. Something else to keep in mind about money, or revenues is that it is both a test and a trust. Money is sometimes referred to as currency. That is to say it is a current, it flows. And when we disrupt the flow, we limit the flow of revenues to us. It’s a test because we have so many choices of what to do with our money. Forgetting to save some of it and/or use some of it for debt reduction is a failure of the test.
Money is a test because we are being asked to do the right thing with our money. Save it, invest it, use some to reduce debt or pay bills that keep our lives functioning, like rent or mortgage.
When we use our income to buy vacations, buy new cars, buy too many nights out on the town, or live beyond our means, we fail the test.
Money is a trust because what we do with our money impacts so many other people, our lifestyle and our goals. When we fail the put our income into a 401k plan we violate the trust of our future. When we fail to reduce our debt we offend the trust of living within our means.
The best advice I can give to strengthen your ECONOMIC muscle is to keep a money log. For one week out of every quarter, if you feel it’s too difficult to do it every day like me, track every penny. This is not a big deal, it’s easier now than ever. Just pay with a debit card and look at your statement. Or keep all of your receipts. And, of course, there’s an app for that.
I’m continually surprised by the feedback I get from followers who take up this task. I hear things like, “I never knew how much I spent on lunch.” Or, “I was surprised by how much of my money goes to Starbucks.”
Remember money is BOTH a test and a trust.
Mark
Mark Isaac
Owner/Trainer/Author
Gorman Business Consultants
mark@gormanbusinessconsultants.com

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“Three Ways to Deal with a Co-workers’ Negative Attitude”

“Three Ways to Deal with a Co-workers’ Negative Attitude”

 Dealing with a co-workers’ negative attitude can kill your productivity and take away all the enjoyment in your work.  You come to work at nine AM with a ‘can do’ attitude and by noon your negative cube-mate has pull you down to his level.

Here are three ideas to try that will pull the daily-downer up to your level.  While you can’t really be a pseudo-therapist, you’re not Dr. Phil, you can be an influence on their attitude by practicing these ideas.

Set the Example:  You want your co-work to come to work well-dress and professionally groom, you show up that way.  You want your teammates to come to work with a positive attitude, you come to work with a positive attitude.  You want your kids to get good grades in school, read a book in front of them.  Remember to be the change you seek.

Ask Affirming Questions: When your co-worker comes to work with another negative attitude do you ask yourself, “Why does she always come to work in a bad mood?”  Or do you ask, “What can I do to help lift her out of her bad mood?”  Do you see the difference?  The second question is affirming, it looks for a solution, non-affirming questions look at the problem.  When youi look in your checkbook registry at the end of the month, do you ask, “Why am I always in debt?”  Or do you ask, “What can I do to mange my money better?”  Don’t ask an upset customer, “What’s the problem?”  Ask instead, “How can I help?”

 SERVICE LEADERS CONFERENCE 2012

September 11-13 in Minneapolis, Minnesota.  Create a service culture, engage your employees, and grow revenues for your company. Here are a some other exciting things you will master.

How to create a service environment

How to coach the service message

Help your team understand, they can ‘create a customer’

Build candor between you and your team

Practice quality service over exceptional service

End the necessary evil of exceptional service

Keep more clients

Reduce employee turnover

Build an army of engaged employees

Build more referral sources

Develop real world applications for each of the “7 Slight Edges” 

How to manage your time like a true leader

 Keep Your Promises: If you set a good example, but fail to follow through on your promises, am I going to believe your promises?  No, because there will be a lack of trust.  Make sure you follow through on your promises, have the word mean something.  Don’t make a promise unless you are in complete control of it.

 Thank you.

 Mark

mark@gormanbusinessconsultants.com

 

Engaged Employees

Engaged employees produce 9 time more than disengaged. How to build an army of engaged? Call me about ‘Coaching & Leading Teams’ (CLT) and findout the 2012 schedule for Open-to-the-public workshops.  Also, available for in-house, customized sessions.

Discuss topics like; time management for leaders, teambuilding, engaging your customer, cutting costs to the benefit of the customer, Mutual Benefits Agreement and effective communication, how to give feedback, Maturity Ladder, and much more.

CLT is for the manager that needs a new percpective, the supervisor struggling in their new position and the future leader who has demonstrated the job skills but maybe not the people skills.

Thank you.

Mark

mark@gormanbusinessconsultants.com

 

What’s the Best Method to Convince a Skeptic?

The answer to the question in this blog title is simple; value their input.  You must ask the skeptic, “What do you need to reach the desired result?” 

Engaged employees produce nine more than the disengaged employee.  Something engaged employees say is that they feel their opinion matters.  The way to demonstrate to them their opinion is important is to “Ask Affirming Questions” about the project they are working on.  You need to ask, “How would you like to appoarch this task?”  “If you were in control of this project, how would you like to see it conducted?”

You need to ask questions that get them looking for ideas and solutions to achieving the desired results.

Only a week left to sign up for my open to the public seminar, “Effort & the Role of Leadership” coming on January 18th and 19th.  Discuss this and hundreds of other time management techniques. 

Please contact me for more information.

Thank you.

Mark

Mark@gormanbusinessconsultants.com

612-308-3065

The Greatest Time Management Mistake & it’s All in Your Head.

What do you think is your greatest time management mistake?   Allowing interruptions?  Procrastination?  Undisciplined meetings? Actually it’s none of these. 

The greatest time management mistake you make is all in your head, it is deception.  Too many leaders allow themselves to be deceived into losing valuable time on the job.

I mean two things when I say deception. First, I mean when we deceive ourselves about our own level of importance.  If you have read my past blogs or taken my “Effort & the Role of Leadership” workshop you know I put a high priority on leaders tracking their time, you need to keep a time log.  When you keep on for a week you can then sit down and evaluate each task you did and uncover your highest priority.  I believe you’ll have anywhere from 4 to 7 things that only you can do. But, because of deception, I have seen too many leaders get wrapped up in their own importance and feel they are the only one who can do any task. 

I was working with Texas A&M and I put the participants through this exercise–I asked them to list the tasks that only they can do.  After a few minutes I asked the group, “How many of you have 10 things on your list?”  A few hands went up.  Then I asked, “How many of you have over 15 things on your list?”  All the hands but one went down.  I asked the gentleman how many things he had on his list and he said 22! Twenty two things on his list that only he can do, really?  What’s going on with this guy?  He was deceiving himself about his own level of importance; he was deceived into believing he was the only person who could do the tasks on his list.

Here’s another way leaders deceive themselves.  Let’s say, when you were new in business and someone in a leadership position said to you, “A cluttered desk is a cluttered mind.”  So you learn it’s important to always have a clean desk.  And so you put important tasks off while you take the time to clean your desk.

Or, let’s say your boss comes to you at 2:00 and says, “I need you in that meeting today at 3:00.”  And you think, “Well, if the boss says I have to be there, it must be important.”  And then you go to the meeting and find out it has nothing to do with you.  It’s because you were deceived into thinking that, if the boss says be there, it must be important.  Not enough leaders take the time to ask their boss, “Is it OK if I don’t attend the meeting?’

Deception will steal your time.  Make sure you are working on tasks that you and only you can do.  Don’t get hung up on minor tasks like cleaning your desk.  And take a minute to ask your boss, or anyone, if your presence is required in the meeting.

Mark@gormanbusinessconsultants.com

612-308-3065

How’s Your Feedback?

The average manager and supervisor is poor at giving feedback. It may be that they were never trained, it may be that they follow how they were given feedback, it could be a number of reasons. But the effective leader understands the importance of giving feedback. They know some key factors about feedback. First, that it’s a survival skill; every leader must give feedback to ensure new policies, initiatives and procedures continue at high levels. Second, leaders know that feedback must be continual. Leaders can’t give feedback for somethings done well, they must address the bad as well. Also, especially on large projects, the leader must make sure the team stays on track. Third, feedback must be distributed to all involved. Just because a leader feels someone on their team doesn’t need feedback is no reason to overlook them. And forth, feedback must be a two-way conversation. Too many average leaders do all the talking, you must value the team members input. Watch my next two blogs on how to deliver both positive and negative feedback.

 Now available for purchase, my 60-minute webinar recording of, “The Seven Slight Edges to Keeping Your Customers, Insights & Applications.” For $197.00 you can train your entire staff how they can create an environment of service for your customers.

I hope you can attend my Open to the Public workshop, “Effort & the Role of Leadership” this January 18th &19th. This is a time management workshop that specifically addresses the time issues facing today’s leaders.

Mark

Mark@gormanbusinessconsultants.com 612-308-3065

Be of Service

What does Harley Davidson make?  Motorcycles, right?  What does Harley Davidson sell?  If you said things like, the open road, a ‘made in America’ image, or a bad boy style, you’d be right again.  What does a good realtor sell?  Brick and motar or the American dream or an investment?  Companies that excel in delivering great service don’t talk about what their products and services are, they talk about what they do, how they serve.  What problems do they solve, what goals do they help the customer reach, or what pain do they take away?  If you’re a title company and you talk about what your products and services do, you will sound like every other title company.  If you're a bank and you talk about your checking and savings accounts as what do, you are going to sound like everyother bank.  And if you only speak about what your products and services do, then the only way you can differentiate yourself from the competition is on price.  You need your entire staff to express how your services are of service.  Check your advertizing, read your marketing pieces, and listen to your staff when they describe your services, do they reflect how you can be of service?

Here's a good exercise; sitdown with your staff and brainstorm all the different ways your company 'serves' the customer.  Don't reject any idea, dig deep.  At the very least, you will have your team look closly at how their department and company serve the customer.

Hope you can join me January 18 & 19 for my "Effort & the Role of Leadership" open seminar.  Learn how to manage your time to raise the effectiveness of your team.  Write fo details. mark@gormanbusinessconsultants.com

Ask Affirming Questions

If you ever want to read a really good book someday, read, “Psycho-Cybernetics” by Dr. Maxwell Maltz.  In the author teaches that the quality of your life is related to the quality of the questions you ask yourself; if you ask bad questions you get bad answers.  He writes that our bodies are designed to look for answers to the questions we ask ourselves, some may call that DNA, some may call it God but, Maltz calls it the servo-mechanism.  If you ask yourself, “Why am I always in debt?”  Your body is going to answer, “Well, you’re maxed out on your credit cards, you only pay the minimum, and every day on your way to work you stop and get a $4.00 latte.  The bad question leads us to non-affirming answers.  Affirming questions look for the solution, they typically start out like, “How can I..?”  Or, “What can I…?”  Instead of “Why am I always in debt?”  Ask, “How can I manage my money better?”  Companies that deliver poor service and they are faced with an upset customer, ask questions like, “What’s the problem?”  Or, “What’s wrong?”  These non-affirming questions don’t look for solutions.  We need to ask affirming questions, questions that demonstrate that we’re here to help, to look for solutions.  People who deliver great service to the customer don’t ask the upset customer, “What’s the problem?” they ask “How can I help?”

Hope you can attend my, "EFFORT & the Role of Leadership" Open workshop.  Learn to apply the '7 Slight Edges' manage your time and engage your staff.  January 18-19 in Minneapolis, Minnesota.  $799.00 includes materials, lunches, snacks and beverages.

Write to find out more; mark@gormanbusinessconsultants.com

Economics

What does economics mean to you?  To me, economics is the skill, and it is a skill that you can learn, the skill of earning more money than you spend.  Many companies I work with are good at doing one or the other.  The very successful companies do both very well.  It’s difficult to deliver great service if you’re focus is on, not the customer but, the upcoming lease payment you’re going to have trouble making.  Ask your staff this question, “What are some costs we can cut to the benefit of the customer?”  The key words in this question are ‘to the benefit of the customer.’  Too many companies, when faced with the reality of cutting back, carelessly cut to hurt the customer.  Companies need to stop conducting business with the “earn and spend” attitude.  Remember, it’s not the money you earn that’s important, it’s the money you keep.

Hope you can attend my last webinar of the year on November 17th.  You have two time to choose from 11;00 and 3:00 central time.  This 60-minute session will give you real-world insights and applications to the ‘7 Slight Edges’ to keeping your customers.

Can’t make the date and time, no problem, for the same $97.00 you can have a recording of the session.

Please write if you need more information.

Mark,

mark@gormanbusinessconsultants.com

Faith

Delivering great service means having faith.  What do I mean by faith? Faith is belief in something we have no proof of.  We may think that standing up and shaking our customers’ hand will bring the customer back but, we really don’t have proof they come back because of that greeting.  But, companies that deliver great service knows that it does, they have faith.  Companies that lack faith take a long time to may key decisions and then will change their minds quickly when they don’t see immediate results.  Companies with faith will move forward quickly with ideas and change their minds slowly.  Faith is about measurements; you have to put up units of measurements to know you are moving towards your big picture.  If your big picture is to live a healthy life style, and you have the courage to get on a diet and exercise plan to lose 10 pounds, what will you buy at the store to help you know you’re on track, probably a bathroom scale, right?  The scale helps you keep the faith.  If you paint a vivid big picture of what service should be and you have the courage to take action on it, then you need to make sure you put up sign posts, measurements that shows you’re on track. 

Please join me November 17th at 11:am or 3:pm central time for my webinar, “The Seven Slight Edges to Keeping Your Customers.”  You can choose either time slot or ask for the recording of the session.  $97.00 and you can have your entire staff particpate.

mark@gormanbusinessconsultants.com