“Three Ways to Deal with a Co-workers’ Negative Attitude”
Dealing with a co-workers’ negative attitude can kill your productivity and take away all the enjoyment in your work. You come to work at nine AM with a ‘can do’ attitude and by noon your negative cube-mate has pull you down to his level.
Here are three ideas to try that will pull the daily-downer up to your level. While you can’t really be a pseudo-therapist, you’re not Dr. Phil, you can be an influence on their attitude by practicing these ideas.
Set the Example: You want your co-work to come to work well-dress and professionally groom, you show up that way. You want your teammates to come to work with a positive attitude, you come to work with a positive attitude. You want your kids to get good grades in school, read a book in front of them. Remember to be the change you seek.
Ask Affirming Questions: When your co-worker comes to work with another negative attitude do you ask yourself, “Why does she always come to work in a bad mood?” Or do you ask, “What can I do to help lift her out of her bad mood?” Do you see the difference? The second question is affirming, it looks for a solution, non-affirming questions look at the problem. When youi look in your checkbook registry at the end of the month, do you ask, “Why am I always in debt?” Or do you ask, “What can I do to mange my money better?” Don’t ask an upset customer, “What’s the problem?” Ask instead, “How can I help?”
SERVICE LEADERS CONFERENCE 2012
September 11-13 in Minneapolis, Minnesota. Create a service culture, engage your employees, and grow revenues for your company. Here are a some other exciting things you will master.
How to create a service environment
How to coach the service message
Help your team understand, they can ‘create a customer’
Build candor between you and your team
Practice quality service over exceptional service
End the necessary evil of exceptional service
Keep more clients
Reduce employee turnover
Build an army of engaged employees
Build more referral sources
Develop real world applications for each of the “7 Slight Edges”
How to manage your time like a true leader
Keep Your Promises: If you set a good example, but fail to follow through on your promises, am I going to believe your promises? No, because there will be a lack of trust. Make sure you follow through on your promises, have the word mean something. Don’t make a promise unless you are in complete control of it.